Help & Support

Your New Build Customer Manual

At Chapter Homes we understand that you may have some questions when you move into your new home so we've created a new build manual which will, hopefully, answer many of the queries you may have.

You’ll find useful contact numbers, details about your warranties and helpful tips for the first few months in your new home.

Please click here to download a copy. 

If you still have any queries, then please don’t hesitate to contact us.

Frequently Asked Questions

If you don't know, just ask!

Chapter Homes are a housing developer and we work with Urban Base as our sales agent.  They have a vast experience in housing which means we can offer you a better service.

It will depend on what you want to do.  We have a fantastic range of options that you can pick from for kitchen and bathroom options, many included at no additional cost.  Other changes can be undertaken, speak to our sales staff to see what is possible.

Yes, we work with an external firm for our part exchange offer.  If you are interested please speak to a member of the Sales Team.

We understand how exciting it is buying a home and that you want to visit and see how it is progressing.  Whilst the construction is underway it’s obviously not safe for you to go into the property but you can, from a safe distance, check on how the build is progressing.  Once it’s almost ready you will be invited to look around your property.

We are always looking to develop new sites where there is demand for our homes.  New sites will be posted on our development page and on Facebook.

An early bird reservation is basically putting your finger on a plot and saying "I want that one".  You pay a £99 early bird reservation that means when you get first option to buy that property when it is released for sale.  We can take up to three early bird reservations per plot, the second and third reservations will be offered the property in turn should the first place not be in a position to move.  This £99 is refundable.

A reservation is a firm hold on the property and costs £299.  This money is NOT Refundable.  The reservation means that you are planning on buying the home, and there is only one reservation per property.

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