Repairs period to your new home
Your new home is covered by a 12-month building warranty. During this time repairs to your home will be carried out under this warranty. Any repairs or defects within this period should be reported to Chapter Homes via the repairs team at Tolent Living on tel: 0333 101 4065.
Any issues reported to Tolent Living may be passed to a relevant third party contractor for action along with your contact details. The third party will be in touch with you to make the relevant access arrangements.
If you do not wish for your details to be passed on to a third party, please advise us of this.
Items reported to Tolent Living will be appointed in normal working hours, we will action every item as quickly as possible.
You may wish to report non-urgent items together to minimize disruption.
If you have a problem in the first 12 months, you should let us know by contacting the repairs team at Tolent Living on 0333 101 4065.