About Us

We at Chapter Homes work hard to provide stylish, quality homes and firmly position ourselves as one of the region’s premier house builders.

About Chapter Homes

At Chapter Homes we pride ourselves in offering stylish and spacious new homes ensuring the customer is at the centre of everything that we do. 

We know everyone is on their own page in life and buying a new home is a massive decision, that’s why our friendly sales team are always at hand to discuss our range of sites and homes.  What’s more our easy buying process cuts out the stress and will help you get into your new home sooner than you think.

Since launching our first development at Newton Aycliffe in 2015 we’ve delivered over 170 high quality new homes and have quickly become known as a leading and trusted new homes company in the North East of England.

So, whatever your needs, we have the experience and local expertise to find the perfect home for you.

We are also pleased to announce we are signed up to the housebuilders Consumer Code.

What is the Consumer Code?

The Consumer Code is in place to ensure that those purchasing a new build home is protected through both the home buying process and also once you have purchased and moved into your home.  The code was developed to help customers and Chapter Homes are committed to ensuring that the service received by customers is of the highest standard, is fair and transparent.

The Consumer code covers 4 main area, these are:

  • Pre-Contract – From the early stage of reserving a new Chapter Homes we will ensure you are given enough pre-purchase information to make an informed decision.
  • Exchange of Contract – Once we reach this stage it is important that you are provided with a clear and fair contract for the purchase of your new home, we will ensure this happens.
  • Ownership – It is exciting to receive the keys to your new home, we have ensured you have an accessible after sale service and will provide information on how we can be contacted and how and defects can be reported to us.
  • Dispute Resolution – The code ensures that a speedy and low cost dispute resolution system is in place to help resolve any concerns they may have about your new home

You can access the Consumer Code for Homebuilders through the following link, a wealth of useful information is included and we are also happy to answer any questions or queries relating to the code. 

1

Sustainability

Along with our build partners, we will work to make sure that our construction activities promote and adhere to the principles of responsible business practice – aiming to always create a positive influence on the surrounding environment and communities in which we work.

We will invest our time and our expertise to leave a legacy beyond when the final keys are handed over too. So local employment, education and communities continue to benefit from Chapter Homes long after the build activity ends.

2

Environment

Planning our developments starts with respecting our ‘natural’ neighbours. Retaining existing greenery and protecting wildlife in the area is a responsibility we take very seriously. Our team of architects plan in soft landscaping and open spaces combined with any natural topography to not only provide our new residents with a pleasant outlook but to also take advantage of the acoustic benefits that strategic planting offers in reducing noise pollution. We’re creating a nice place to live.

And we’re not a developer who packs in as many plots as possible. Customers are at our heart, we know that your outside space is as important as our house design so we’re confident that you’ll love your own private garden and attractive landscaping around our developments.

3

Community

At Chapter Homes we want to complement and enrich the communities in which we work. We understand that each community is unique so we tailor our engagement programme to reflect this.

We do this by listening, learning and engaging. We talk and listen to our neighbours, from local residents and shopkeepers to businesses and schools, and use the feedback they give us to help shape our properties and developments.

By involving local schools, colleges and community groups we create training, work placement and employment opportunities.

We also produce and deliver regular community updates as a new development progresses and make sure we’re available to answer any questions or queries that may arise. Our door is always open.

4

Apprenticeships

Planning our developments starts with respecting our ‘natural’ neighbours. Retaining existing greenery and protecting wildlife in the area is a responsibility we take very seriously. Our team of architects plan in soft landscaping and open spaces combined with any natural topography to not only provide our new residents with a pleasant outlook but to also take advantage of the acoustic benefits that strategic planting offers in reducing noise pollution. We’re creating a nice place to live.

And we’re not a developer who packs in as many plots as possible. Customers are at our heart, we know that your outside space is as important as our house design so we’re confident that you’ll love your own private garden and attractive landscaping around our developments.

Contact Us

We love to hear from you.  Get in touch to discuss your next move.

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